Welcome to Express Maintenance Cloud!

We’re excited to welcome you. Please follow this guide to set up your credentials and access Express Maintenance (EM), Express Maintenance Manager (EMM), or Express Request Online (ERO).

Part One: Set Up EM Credentials (Access to EM Security)

1. Invitation Email

   • You’ll receive an invite from MASDEVOPS with a password reset link.
     

2. Set Up Your Password

   • Click the password reset link and follow these requirements:
     
     
     • Minimum 8 characters
     • Uppercase and lowercase letters
     • At least one number
     • One special character (Shift + 1–8 on the keyboard, such as !, @, #).
   • Contact us if you encounter any issues with the link or password criteria.

3. Confirmation Link

   • After setting your password, you’ll receive a confirmation email to verify your login. Click on the Link.
     
   • Log in to EM Security to confirm access and set up basic profile information. (Note: This is not the EM application itself.)
     

   For EMM and ERO Users: Once you complete Part One, please skip Part Two and proceed directly to Part Three for your specific setup instructions.

Part Two: Set Up EM-Hosting Credentials (Cloud Access)

If you’re an EMM or ERO user, please skip this section and go to Part Three.

1. Once you have received your EM Hosting Credentials and Temporary password follow the below steps

   1. Go to em-hosting.com and log in with the following format:

      • Username: firstname.lastname@em-hosting.com (e.g., Peter Parker would be peter.parker@em-hosting.com)
      • Temporary Password: Use the temporary password provided, then reset your password. (For ease, you may want to use the same password as for EM Security.)
        
        

2. Access the Cloud Environment

   • Once logged into EM Hosting, click the EM icon
     
     
   • log in with your email and password to access Express Maintenance
     

Part Three: EMM and ERO User Setup

For EMM Users

1. Go to your operating system’s app store (Apple App Store or Google Play Store) and download the Express Maintenance Mobile (EM Mobile v2) app.
2. Log in to the app with your email and password.
   

For ERO Users

1. Access Express Request Online (ERO) by navigating to em.em-hosting.com in your browser.
2. Log in using your email and password.
   

For Admins

If you’re an admin, please let us know your availability today for a quick overview of adding future users and setting up options for EMM and ERO.

We're here to support you every step of the way. Just reach out if you have any questions or need assistance!