If you're experiencing issues accessing Express Maintenance via the desktop client despite a confirmed cloud connection, use the following steps to reset your connection.
Step 1: In your Hidden icon list, look for the Parallel's Client Icon
Right Click and select 'Exit'
This will disconnect your Parallels session, allowing you to quickly reconnect by simply launching the Parallels application and logging in again.
If you do not see the em-hosting.com connect option you may need to recreate your EM Hosting server connection.
Step 2: Create Connection to EM-Hosting
Click on create connection
Enter em-hosting.com and click next
Ensure the server name is still em-hosting.com and click 'Create'
Log back into the cloud using your EM-Hosting credentials
If you are still experiencing issues logging in or require help setting up your connection please don't hesitate to reach out for support.